Posts Tagged ‘Live Chat’

There are a myriad companies out there that claim to offer “unlimited bandwidth” and “unlimited disk space” besides other “unlimited” features. Potential customers are advised to exercise caution and not get lured into the seemingly “unlimited” features offered by the hosting companies. The term “unlimited” is often used as a marketing technique and could sometimes prove to be a deception.

A novice customer is likely to get trapped by these strategies that offer unlimited features at dearth cheap prices. It is therefore advisable to read the fine print in its entirety before getting lured into such schemes. The main issue with these unlimited hosting packages is that when the customer reaches a certain point or limit, the company would raise the hosting fee or perhaps even shut down the user’s website. Remember, every company out there is all out to earn money and they would not design pricing structures that would result in their loss.

So it is only wise not to fall prey to their bait and exercise precaution before signing up for such hosting packages. Anther way to ascertain the reliability of the hosting company is to find out about the quality of their support system, both customer support as well as technical support offered. The promptness and accuracy with which any queries and issues are addressed would reflect the superiority or inferiority of their hosting services. Support should ideally be offered through toll-free phone, email as well as live chat. Some companies also offer ticket system for inquires that are not too urgent. A response within 24 hours is preferable in such cases.

Also, look out for customized packages if the provider offers them. A quality web host provider could even customize a hosting package that best suits your requirements and budgets. A clearly mentioned pricing structure for each package is a must. At times, the seemingly “unlimited” features and tools come with certain hidden costs that the user only comes to know of once he/she has signed up and paid for their hosting packages.

Users are advised to read the company’s terms and conditions as well as the service agreement in its entirety. In case you have any doubts, you should not hesitate to clarify with the support team. You can also validate the information by reading unbiased reviews of the given web hosting service provider.

You need to remember that web site hosting is the soul of your website and in order for your website to grow it needs the right and a healthy platform to flourish and grow. The “unlimited” hosting packages are in most cases deceptive and should always be viewed with a skeptic mind. There is no such thing as “unlimited bandwidth” or “unlimited disk space” or even “100% uptime” in today’s hosting industry. So, if the hosting provider does claim to offer so, remember that their plans are a passport to their dishonesty and deception. You can always verify their credibility through reading user reviews and ratings on web hosting directories.

December 14, 2009 - 3:24 pm No Comments
Bob Willis asked:




Website content

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What Do I Look for in a Hosting Company ?

April 25, 2009 - 8:19 am No Comments
Dr Watson Goh asked:

Web Hosting FAQ

Part 1

What do I look for in a hosting company ?

This is the one of the singular most common yet important question.

The main reason is that web masters are comparing all the WRONG Specifications with different hosting companies as nearly two thirds of what is usually offered is totally not useful to webmaster.

The most common things to look for when you are hosting a small business or personal site are :

1. Email accounts

Try to give every employees you currently have within your office, including future personal explanation plans.

2. Easy & Quick Setup

Should be less than 5 hours, as some company take up to 48 hours to set

up a new account.

3. Sufficient Data Transfer

This is the most misunderstood specifications of web hosting, technically

speaking most sites just only need about 1 GB. Yes, I know what you are thinking, that’s right !

4. Uptime Guarantee

This is very important. If they aren’t offering it, they can’t guarantee it which is a bad sign.

A 98% Uptime Guarantee or above is deem to be average.

5. Sufficient Disk Storage Space

Most sites only need up to 50 MB, so don’t be greedy or are enticed by the seller providing over the top storage as you won’t need it & are just paying for nothing !)

6. 24/7 Live Support

Good to have, but not necessary if you are just beginning to built your website empire as you will have to pay more for this, but it comes in real handy if you site is down !

Live chat usually works just as good as phone support.

Can I switch hosting companies if I don’t like their services ?

YES, off course. Who is there to stop you from do so ?

Unfortunately, there are many people whom do not realize how easy it is to switch hosting companies.

All you have to do is re-publish your site to the new address for the new hosting company. Most hosting companies will give you your new IP address where you can publish your site in as little as 10-20 minutes !

Just publish your site, and don’t forget to update your name servers. This just means that you will have to go to the company where you purchased your domain name, and put in the name servers that the new hosting company have.

Your domain name will point to your new hosting account in about 24 – 48 hours. Also, you will need to create your new email addresses at the new hosting company. That’s it !

So, don’t feel like you are stuck with a bad hosting company.

Because you’re not.

Do I have to buy my domain name with my hosting account ?

No & Yes.

No, you can buy your domain name anytime. So, don’t loose the domain name you want just because you are researching hosting companies. Buy that now.

But, don’t pay more than $20/year since that is the average price these days.

Yes, if you have not initially purchase it already. If you purchase domain name & hosting account together, some company whom offered both these services may at their own discretion provide a better deals or discount.

So it really depends on what you want to do.

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